Publisher description
Are you looking for ways to cut down the exuberant customer support costs? Is your support staff over burdened? Do your customers complain about late replies? Do you think you need to rethink your support strategies to tap in more customers? KBlance.com introduces KBlance knowledge base system to provide 24*7 reliable, fast and consistent customer support. This knowledge base software can be used to provide training to new staff to get them familiar with the business. It can also be used as a powerful pre-sales tool, to get your potential customers know about your products and services by going through this instant faq system. KBlance faq system can also be used to assist your support staff, especially in call centers, to help them effectively respond to customer queries on the spot. Hence, KBlance provides the complete helpdesk system that any webmaster would need. The users of this knowledgebase can search through the database using the powerful in-built search engine to find the answer to their queries. The search results will also be accompanied by related questions so that the users can benefit from that too. Users can manually browse through different categories and subcategories to read up on the issue of their interest. The faq software allows them to rate questions and
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2004 kManager - Knowledge Management System 2004
Knowledge Management System
